Customer Service AI Agent

Accelerates ticket handling, improves resolution times, and delivers voice-of-customer analytics.

AI-Powered Routing

Intelligently route incoming tickets to the most suitable agent based on context and expertise.

VOC Sentiment Detection

Analyze Voice of Customer feedback to uncover sentiment trends and improve service quality.

Smart Ticket Summarization

Automatically condense support tickets into concise summaries for faster resolution.

Knowledge Suggestion Engine

Recommend relevant help articles or solutions to agents and users in real-time during interactions.